Last updated on 2025-03-06, by Patrick

How to Get Subtitles on Amazon Prime Video on Any Device

If you are having issues with subtitles with your Amazon Prime Video, you are not alone. As you know, Amazon Prime Video has more than 200 million users worldwide thanks to its substantial collection of content. It is quite common that there are thousands of subscribers of the platform everyday experiencing Prime video subtitles out of sync. You are able to resolve the annoying problem and enjoy smooth streaming with the help of the coming solutions.

Part 1: How to Turn On/Off Substitutes on Amazon Prime on Any Device?

Amazon Prime Video allows you to enable or disable subtitles on any device. If you are stuck in Prime Video subtitles out of sync issue, you can turn subtitles off and on to make sure whether the issue is fixed. Here comes the step-by-step guide on how to turn subtitles on Amazon Prime or turn it off on different devices.

How to turn subtitles on Amazon Prime for the Windows app/web player:

Step 1: Go to Prime Video and sign in to watch the movie or show you like.

Step 2: Click on the “Subtitles and Audio” icon in the upper right corner of the screen. On the drop-down list, you can select the language you prefer under “Subtitles” to turn it on. To turn the subtitles off, you can simply select the “Off” option.

How to turn on/off subtitles on Amazon Prime on the mobile app

You can also watch your favorite titles on mobile devices on the Amazon Prime Video mobile app. As you know, subtitles are usually turned on in the app. Sometimes you may want to turn it off. You can follow the steps below to turn off the subtitles on Amazon Prime Video on mobile devices.

Step 1: Run the Amazon Prime Video app and start playing the show you are addicted to.

Step 2: Tap anywhere on the screen to pause the video, the “Subtitle” icon will appear in the upper-
right corner. Tap the icon and select “Off”. If you would like to turn it on again, you can choose the language available under the “Subtitles” section.

How to turn on/off subtitles on Amazon Prime for iOS and iPadOS devices

Prime Video subtitles settings may be different on iOS and iPadOS devices. Even if you have turned subtitles off from the Prime Video app, it could still display subtitles. To make sure you can turn off subtitles for iOS and iPadOS devices, you can go to “Settings” > “General” > “Accessibility”, and then scroll down to choose “Subtitles & Captioning”. Now you can turn off the toggle for “Closed Captions + SDH”, which turns off subtitles and captions for all apps on the device.

How to turn on/off subtitles on Amazon Prime for Streaming devices

If you are using streaming devices like a Fire Stick or a smart TV to watch Amazon Prime videos, it is a little bit different to turn on/off subtitles. Like the Prime Video app on other devices, captions or subtitles are usually turned on by default on streaming devices. If you would like to change subtitles settings on the Amazon Prime Video app, here is the method for a Fire Stick.

Step 1. Open the Prime Video app and select a video you prefer to watch.

Step 2. Press the options button on the remote control of your Fire TV Stick and select “Subtitles”.

Step 3. Now you can select “Off” to turn subtitles off. You can select a provided language to turn subtitles on Prime Video again.

Part 2: How to Fix Prime Video Subtitles Out of Sync?

Subtitles are necessary for most viewers. When the Prime Video subtitles are out of sync, it is really annoying. There are several reasons that may result in this issue, such as a slow or unstable internet connection, low performance of the device, outdated Prime Video app, excessive cache data, subtitles configuration problems, etc. But most of the problems are easy to fix. Just keep reading and you can easily figure out how to get subtitles on Prime Video.

Check subtitles settings on Prime Video

You can go to the app’s subtitle settings menu first. And then turn off and on the subtitles to check whether the subtitles are in sync with the audio. If your video subtitles display properly, the problem is simply fixed. If this doesn’t work, you can try to toggle off and on the CC option (a given language with CC option) to fix the issue.

Update the Prime Video app

You’d better ensure that your Prime Video app has updated to the latest version as bugs and synchronization issues may occur when the app is outdated. To make it, you can go to the app store and check for updates. 

Clear the browser cache  

If your Prime Video subtitles out of sync happens when you’re watching videos on your web browser, you can clear the accumulated cache data to resolve the issue. Just go to the browser you are using and enter the settings menu, then click the “Delete browsing data” to proceed. Make sure you check “Cached images and files” and then click “Delete data” to clear the cache. 

Clear the app data

If Prime Video subtitles are out of sync on your Android devices, it may be caused by cache data corruption. As you know, when you use an Android app, it keeps gathering data in its cache. But this data may corrupt and cause some problems. That’s one of the possible causes that result in the Amazon Prime Video subtitles being out of sync. In this circumstance, you can fix the issue by clearing the app cache:

• Go to “Settings” > “Apps” on your device.
• Locate the Prime Video app.
• Tap “Storage” and then “Clear Data” to delete all cache.

Choose a proper streaming quality

The streaming quality settings may lead to the Prime subtitles out of sync issue as well. It is universally known that the higher video quality needs devices with better performance to stream.
In order to make sure the subtitles sync well with the audio, you can adjust the streaming quality settings:

• Log in to Prime Video and go to the “My Stuff” section.
• Press the settings icon and select “Stream & download.”
• Choose “Streaming quality” and you can see three available quality options: Best, Bette and Good. Select a lower quality option to check whether the problem is solved.

Try other content

Sometimes the Prime Video subtitles are out of sync just like in the specific content you are watching. To solve this problem, you can simply try other videos on Prime Video. If there are no synchronization problems with subtitles and audio, you can just keep enjoying other content.  

Reinstall the app

If Prime Video subtitles is still out of sync when you have tried the methods above, you can try to fix the issue by uninstalling the app. You can simply delete the app and then reinstall it to check if subtitles are now synchronized with audio.

Part 3: How to Download Amazon Prime Video Subtitles with CleverGet

Amazon Prime Video is an outstanding platform for video streaming. But some frustrating issues like Prime Video subtitles out of sync may occur, which affects your viewing experience. An alternative way to get rid of subtitles issues is to download them with third-party tools like CleverGet Amazon Downloader.

As a top Amazon video downloader, CleverGet can download videos, movies, and shows from Amazon Prime to MP4/MKV files for offline viewing on any device. In addition, this Amazon Downloader allows users to download videos with selected multi-language audio tracks and subtitles. You can either download subtitles as external SRT/SUP subtitle files or pack subtitles with the output video. Here comes the guide on how to get subtitles on Prime Video with CleverGet.

Step 1. Install CleverGet Amazon Downloader

CleverGet offers different versions for Windows and macOS users. You can download the program compatible with your computer and install it in a few seconds.

• 

• CleverGet Amazon Downloader

  – Support Amazon Prime Videos and Shows Download
  – Download 720p/1080p Amazon HD Videos Without Quality Loss
  – Save Amazon Videos/Movies in MP4 or MKV Format
  – Reserve Multi-Language Audio Track & Subtitles
  – Remux Subtitles to Video

  DownloadDownload

Step 2. Locate the target video   

Go to the target video from Amazon Prime, and then copy and paste the video URL into the address bar of CleverGet to locate the video. You can also directly log into Amazon with your own Amazon account and password on CleverGet and search for the video you want to download.

Step 3. Download the video and subtitles

When you go to the detail page of the video and start playing it, you can see a blue download icon on the screen. Click the icon and CleverGet Amazon Downloader will start parsing the video and then list all available download options on the “Download” interface. All sources you can download are available in different resolutions and sizes. Select the video option with your preferred quality and size. You can also choose the output video format, audio tracks and subtitles. Click “Download” to start downloading the video and subtitles.

Step 4. Check downloaded files

The video and subtitles will be downloaded very soon. Then, you can check all downloaded files under the video tab on the library sidebar. It is easy to locate the files by clicking “Open Folder”. You can then immerse in the video with subtitles you have downloaded.