Technical FAQs
- I failed to register the software with the key code provided. What’s wrong?
- What’s the difference between Registered and Unregistered version of your software?
- Can I use the software on another computer but I have the single-user license?
- I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?
- The program crashes while running, what can I do?
- How to save the output files to the folder where the source files are saved?
- I can’t launch the program. I double-click the icon but nothing happens. What”s wrong?
- I can’t find downloaded video files. Where are they?
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