Last updated on 2025-09-10, by Leia

How to Fix Paramount Plus Not Working

There is a lot of material from CBS, MTV, Comedy Central, and other networks on Paramount Plus, but you can only use it if you can watch the streaming service. Do not worry if Paramount Plus does not work on your phone, computer, Roku, or other device. Today, I’m going to talk about some of the most common reasons why Paramount Plus might not be working and how to fix them.

Why is Paramount Plus Not Working

The popular streaming service Paramount Plus may be having a number of problems that are making users angry and stopping them from watching their favorite shows and movies. Instead of having just one issue, the platform is known for having a number of annoying bugs that keep happening and can stop you from watching at any time.

Slow loading: When you click on a show or movie, it takes a long time to load. It may take so long that you have to click on them again to get them to work.

Buffering: If you can get your show to start, you may still get stuck because of the buffering that keeps coming up and getting in the way of your watching.

Error Pop-up: When you try to watch something, you might get a sign that says "Video Unavailable." Or, there may be a mysterious Error "3005" that won’t go away and won’t let you watch anything.

Breakdown: Many users have said that they were suddenly taken back to the home screen in the middle of a show. Sometimes, the platform takes you to the start of a show you were just watching.

General Fixes for Paramount Plus Not Working

If you encounter similar issues, don’t freak out! Follow me to try out the following fixes, and see if your Paramount Plus works normally again.

1. Check Paramount Plus’s Server Status

If you can’t play any videos in the app, it’s possible that Paramount is having downtime. The Paramount Plus service doesn’t go down very often. You can check the Paramount Plus status page to see if that’s what’s wrong. The website will tell you that the service is down, so you’ll have to find another video service or read a book until the service comes back online.

2. Restart Your Device

Not only can you restart your computer, but you can also restart the device you use to watch Paramount+. This might help with other connections or small technical issues that are making streaming hard. The only thing you need to do is turn off your phone, wait a minute, and then turn it back on.

You should also unplug your streaming device, like Roku, Fire TV, Cox Contour, or Xfinity, if you mostly watch Paramount+ on your smart TV or through it. Take it out of the plug for one minute and then plug it back in. Start up the Paramount+ app again after the device has been reset and try again.

3. Check Your Internet Connection

Of course, your internet connection could be to blame if you get a connection problem in Paramount Plus or if your videos act up. You may need to restart your WiFi router, or your internet service provider may be having trouble. A speed test on a different device in the same room will help you figure out how fast you can stream Paramount Plus on a Roku or smart TV. It’s best to have an internet speed of at least 5 Mbps for HD video streaming and 15 Mbps for 4K video streaming. If your internet speed is not ideal, you can also download the videos from Paramount Plus for smooth streaming.

4. Check for App Updates

If you have an older version of the Paramount Plus app, it may not work properly because of a bug or an issue with another tool. Apps for most devices are updated often, but it’s possible that your copy of Paramount Plus is out of date. If you’re watching on your phone, make sure the app on your iPhone or Android phone is up to date. If you have a Roku, open the Paramount Plus app and press the Star button. Roku will update the app for you. Just choose Check for changes from the menu that pops up.

5. Clear the App’s Cache and Data

An app may store a lot of data in its cache, which can slow it down and make it look messy. This could happen with the Paramount+ app on an Android phone. To clear the app files, follow these easy steps:

Step 1. Find the Paramount+ app in your phone’s menu or app tray.

Step 2. Press and hold the app icon until a choice pops up.

Step 3. Click on the picture of an app that looks like an "i".

Step 4. On the App Info screen, tap on Storage to see information about how much room the Paramount+ app takes up.

Step 5. At the bottom, tap the button that says "Clear Cache". If asked, confirm the move.

Step 6. Open the app again.

Account and Payment-Related Issues

Now, if all the above methods don’t work, it’s time to take a look at your subscription plan or payment.

1. Check Your Subscription Status

Your subscription state could be the reason why Paramount Plus isn’t working. Keep an eye on your plan and payments to make sure they are made on time. To see more about your account on the mobile app, go to More > Account. Streaming problems can be caused by a subscription that has expired or been stopped, so billing issues should usually be fixed first.

2. Log Out and Log Back In

For those having trouble opening the Paramount+ app, logging out and back in can help fix the problem. To log out of the Paramount+ app, do the following:

On the app for phones:

Step 1. Start up the Paramount+ app.

Step 2. Press the "More" button in the bottom right spot.

Step 3. Click the "Sign Out" button and confirm the action if asked. You will no longer be logged in.

Step 4. Quit the app that was running in the background and open it again. After that, go back to your account.

On the page for desktops:

Step 1. Open your web browser and go to Paramount Plus.

Step 2. Your profile picture will be in the top right corner of the page if you are already logged in. Press on it.

Step 3. From the drop-down menu, click on "Sign out."

Step 4. Close the tab and sign in to the site again.

3. Password Reset

If you can’t get into Paramount Plus or think there might be a problem with your login, try changing your password. In the app or on your computer, go to Sign In and then click Forgot Password.

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Conclusion

Fixing the problems in this blog post to get Paramount+ working again should usually be enough to fix your problem. If the problem still won’t go away, though, you might want to call the support team. They should be able to help you with most problems.